Strado Refund & Return Policy

Would you like to return an item?

Ordered from us but not completely happy with your product? No problem — we've made returns simple.

To start a return, contact us at info@stradoshop.com with your order number, and we'll guide you through the next steps.

1. Right of Withdrawal

You have the right to withdraw from your purchase within 30 days, without giving any reason.

The withdrawal period is 30 days from the day you (or a third party named by you, other than the carrier) take possession of the last item in your order.

To exercise your right of withdrawal, you must inform us of your decision by a clear statement (e.g. an email to info@stradoshop.com). You may use the return form at the bottom of this policy, but it isn't mandatory. To meet the deadline, it's enough to send your notice before the 30-day period expires.

2. Consequences of Withdrawal

If you withdraw from your purchase, we will refund all payments received from you, including standard delivery costs (excluding any extra cost if you chose a more expensive delivery option than our standard offering), without undue delay and no later than 14 days from the day we receive your notice of withdrawal.

We will use the same payment method you used for the original purchase, unless otherwise agreed with you — you will never be charged a fee for the refund. We may withhold the refund until we've received the goods back, or until you've provided proof that you've sent them back, whichever comes first.

You must return the goods to us without undue delay, and in any case no later than 30 days from the day you informed us of your withdrawal. You bear the direct cost of returning the goods, unless the item arrived damaged, defective, or incorrect — in which case we cover the return shipping cost.

You are only liable for any loss in value of the goods if that loss results from handling the goods beyond what's necessary to check their condition and function.

3. Condition of Returned Goods

Please return items unused, undamaged, and in their original packaging with all accessories included, where possible. This isn't a precondition for exercising your right of withdrawal, but it helps us process your return faster.

4. Exclusions

The right of withdrawal does not apply to:

• Goods made to your specifications or clearly personalised for you
• Goods that are not suitable for return for health or hygiene reasons, once unsealed after delivery

5. Refused Deliveries

Refusing to accept a delivery does not count as a valid return — please always contact us first at info@stradoshop.com to arrange a proper return, rather than refusing the package at your door.

6. Return Form (optional)

If you'd like to withdraw from your purchase, you can fill in this form and email it to info@stradoshop.com:

To: Strado (ERA TECHNOLOGY LTD), 5 Brayford Square, Suite 10756, London, E1 0SG, United Kingdom

• I/we hereby give notice that I/we withdraw from my/our contract for the purchase of the following goods: _______________________
• Ordered on: __________ / Received on: __________
• Name of consumer(s): __________
• Order number: __________
• Address of consumer(s): __________
• Date: __________

Questions?

Reach us any time at info@stradoshop.com.