Strado Terms of Service

1. Scope

These Terms of Service ("Terms") apply to all contracts for the delivery of goods concluded between you ("Customer") and ERA TECHNOLOGY LTD, trading as Strado ("Seller"), through our online store at stradoshop.com. Any of the Customer's own terms are expressly excluded, unless we've agreed to them in writing.

2. Conclusion of Contract

Product listings on stradoshop.com are not a binding offer from us — they invite you to place an order. By adding items to your cart and completing checkout, you submit a binding offer to purchase the goods in your cart.

We accept your offer either by sending you an order confirmation by email, by shipping the goods to you, or by requesting payment from you — whichever happens first. If we don't accept your order within 5 days, it is treated as declined and you are no longer bound by it.

3. Right of Withdrawal

Consumers have a statutory right of withdrawal, which we voluntarily extend to 30 days. Full details are in our [Refund & Return Policy].

4. Prices and Payment

Unless stated otherwise on the product page, all prices shown include applicable taxes. Any shipping costs are shown separately at checkout, where applicable.

Available payment methods are shown to you at checkout. [List your active payment providers here — e.g. Shopify Payments, PayPal, Klarna — with a short note on how each is processed, and a link to that provider's terms.]

For orders outside the UK/EU, additional costs (e.g. customs duties, import taxes, currency conversion fees) may apply and are the responsibility of the Customer.

5. Delivery and Shipping

We ship to the delivery address you provide at checkout. Delivery times and costs are set out in our [Shipping Policy]. If delivery fails for reasons attributable to you (e.g. an incorrect address), you may be responsible for any resulting reasonable costs, except where you have validly exercised your right of withdrawal.

6. Retention of Title

Where we deliver goods in advance of full payment, we retain ownership of the goods until the purchase price has been paid in full.

7. Warranty / Liability for Defects

Statutory warranty rights apply to all goods purchased from us. If your item arrives visibly damaged in transit, please let us know as soon as possible — though this doesn't affect your statutory or contractual warranty rights either way.

8. Vouchers and Discount Codes

• Discount and gift vouchers can only be redeemed before completing checkout; they can't be applied retroactively.
• Only one voucher can be used per order, unless stated otherwise.
• Voucher balances are not paid out in cash and do not accrue interest.
• If a voucher's value doesn't cover the full order, the remaining balance can be paid using another available payment method.

9. Applicable Law and Jurisdiction

These Terms are governed by the laws of England and Wales, without prejudice to any mandatory consumer protection laws of the country in which you, as a consumer, have your habitual residence.

10. Dispute Resolution

If you have a concern about an order, please contact us first at info@stradoshop.com — we'll do our best to resolve it directly. [If you serve EU consumers and choose to participate, you can also note the EU's Online Dispute Resolution platform: https://ec.europa.eu/consumers/odr — this is optional for UK-based sellers post-Brexit, so confirm with a lawyer whether it applies to you.]

11. Contact

Strado (ERA TECHNOLOGY LTD) 5 Brayford Square, Suite 10756 London, E1 0SG United Kingdom Email: info@stradoshop.com